The low rating on the CS is due to the fact that inwas out of town and my wife called because the garage door wouldn't open. We had repairs to the only other exit, and the CS said because it could be opened manually, it was no emergency. She was stuck in the house for over Sixteen hours. No emergency crew came out. Steve, a tech who came out the first time, fixed the door. It is not his fault CS took their sweet time to help a 45 year customer. I commend Steve. I do NOT have anything good to say about CS.
If you're not able to open your garage door at all, or the mechanism is moving slower than it used to do, and you've made all the repairs needed during inspection of the door itself, the problem is likely rooted in the garage door opener. Today's models operate by a motor that opens and closes the door by moving a carriage with drawbar across a rail located just above the door.
I'm not a professional, but I watched as my garage doors were serviced last year. The tech used a spray lubricant (I had bought a different brand in the garage door section of a home improvement store). He sprayed the inside of the entire track, top and bottom, the rollers that ride along the track, and all hinges on the door. He sprayed each hinge twice -- once on each side. The techs were more generous with the lubricant than I was when I'd done it before, so don't be afraid to give it a good squirt.
Instead, try other methods that might break the frozen connection between the door and the floor. For example, you can use a heat gun or hair dryer to melt the ice and free the door. Standard de-icing products can also work. And if you are careful not to damage the door or the seal on the bottom of the door, you can use a flat shovel or similar tool to chip away at the ice.
The power to your garage is out with the door shut, and you need to get your car out or you'll have to take a bus. You'll notice a cord—usually with a red handle—dangling down from the guide track that the opener uses to open and close the door. This is the manual override. Once pulled, it allows you to open and close the door with your own power in the form a little elbow grease.